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Home phone not working

Iain10
Joining in

Home phone does not ring out and goes straight to virgin voice mail when receiving. No dial tone. 

1 REPLY 1

Megan_L
Forum Team
Forum Team

Hi Iain10,

Thanks for using the forums for the first time to get this issue with your landline looked into, I am sorry if this is causing some disruption. 

I have taken the time to check your services on my side and can see there is a landline fault in your area which has been reported, the local engineers are working on getting it fixed by 4pm today. However, please bear in mind this is an estimate and could be pushed back depending on what the engineers find. 

If you still have issues after today please come back and we will continue to support you. 

Thanks,

Megan_L