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Home phone not working

Jan1965
Joining in

My landline has not been working since at least yesterday morning and when checking on the web it says there are no issues.  Is there a known problem in the NE8 area as the website says not.

3 REPLIES 3

Serena_C
Forum Team (Retired)
Forum Team (Retired)

Hi @Jan1965

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the landline issues you are experiencing, I'm sorry to hear your home phone isn't working at the moment. I have checked our systems and can confirm there is not an area issue that is causing this.

Therefore, I would like to book a technician visit for you to get your landline issues resolved. I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can!

Best wishes,

Serena

Serena_C
Forum Team (Retired)
Forum Team (Retired)

Hi @Jan1965

Thank you for responding to my private message, I am glad we were able to get a technician visit arrange to fix your landline. Please do let us know how your technician visit goes 🙂

Kind regards,

Serena

dnpark38
Knows their stuff

Jan65

See my post of yesterday "Phone not Working"

Sounds you had same or similar problem.

Went off between 10/11am and came back 4/5pm.

Open Reach FTTP via ZEN 100mbs