on 23-03-2022 20:17
My landline intermittently stops working. This has been going on for two weeks. Sometimes the phone is not working (no dialling tone, unable to make or receive calls) during the day and then comes back on later in the evening.
I have done all the system checks on the website which says ‘no problems in your area’ . I have phoned 150 and got through to someone who advised me that there is an outage in my area and engineers are working on the problem. No one could tell me when the problem will be fixed !
Any ideas ?
on 23-03-2022 20:29
Hi Kempy68
Thanks for your post
Sorry the landline is still not working
We are working on fixing this by the 24/03/22 at 10am
Were just carrying out some final checks
If its still an issue after 10am, pop back and quote reference number F009725686 and we can update you
Gareth_L
on 24-03-2022 15:14
Re: F009725686
Hi,
The landline reappeared this morning at around 10am. Bad news is, it is now down again this afternoon. Not working.
It would be good if someone, somewhere could give an honest response as to why this is happening instead of being fobbed off by lame excuses.
Thank you.
on 24-03-2022 15:49
Hi kempy68
Sorry to hear this has happened again
The fix time has been moved to 10pm today and is under reference number F009728724
Gareth_L
on 26-03-2022 14:17
Re: F009728724
Same as before. Landline comes on in the evening (sometimes 10pm and sometimes earlier) then goes off the next day at lunchtime and off the rest of the day.
Not sure how long I amexpected to put up with this ! We heavily rely on the landline for receiving and making calls and so feel greatly affected and inconvenienced.
Can someone please advise me when this will be finally fixed !
on 26-03-2022 15:32
Re: F009728724
Landline came back Thursday evening but not working again late Friday morning. Off rest of the day Friday. Came back on Saturday (26th March) morning when I got up. Then off from lunchtime ! Nothing working so far....... !
This really is getting too much. When is this ever going to be fixed and how much longer do I have to put up with an intermittent service. Not good enough Virgin.
Please explain what the problem actually is and why it’s taking so long to fix.
on 26-03-2022 15:54
Hi Kempy68,
Thanks for coming back to us on this.
Checking the reference number, this fault was closed as resolved on 24/03/2022 23:46:22.
If you're still having issues with your services after this then it won't be due to the fault. We'll need to check a few things with you before we can book an engineer.
Pop back and let us know so we can help further.
Thanks,
on 26-03-2022 16:47
Hi Kath F
In answer to your questions :-
I don’t have another handset.
There is only one socket to plug into.
There is no dialling tone or anything just silence.
Unable to receive calls. When the land line number is dialled there is no ringing at all just silence. It cuts off with 3 bleeps.
on 26-03-2022 17:08
Hi Kempy68,
Thanks for coming back to me on this one.
We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 26-03-2022 17:38
Hi Kempy68,
Thanks for coming back to via private message to confirm your information.
I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed.
Lets us know how the appointment goes.
Take care.