Home phone line problem

[Dannclan]

Hello, 

For the past few days we are unable to use our landline . The phone is showing there is a problem with the line. It is plugged in via a wall socket . We have tried another phone and it is the same . We cannot make or receive calls . There is no dial tone . Please assist . Thank you 

[Paulina_Z]

Hi @Dannclan,

Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you're experiencing some issues with your landline services at the moment! 

I was able to locate your account and after running some checks on your landline, I cannot see any issues that are obvious on our end. Please take a look at our Landline Faults page to see if this can help identify your issue. 

Have you tried connecting your landline to another socket in the house? 

Let us know how you get on. If this issue persists, we'll be happy to investigate further. 

Thank you.

[Dannclan]

Hello, 

I’ve tried another phone and another line socket and both phones say there’s a problem with the telephone line . No dial tone out and no calls coming in. 
Please advise, 

Karen 

[Paulina_Z]

Hi @Dannclan,

Thank you for coming back to me. I'm very sorry to hear about this. I'll be more than happy to look into this issue further for you now and we might potentially need an engineer to investigate this issue further.

I will send you a private message, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

[Paulina_Z]

Hi @Dannclan,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for ongoing landline issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Thank you.