Home Telephone line

[michaelh40]

I am having intermittent problems with my home phone line.  At some points during the day there will be no dial tone and you cannot call out or receive calls in.  You get an engaged tone.

I have run all the tests and all comes back ok. Checked plugged in etc. Can anyone advise what i should do next?

[nodrogd]

You can either give faults a call (150 from a Virgin Landline or Mobile. 0345 454 1111 from other operators at standard landline rates)., or you can wait here & a member of the forum team will follow this up in a day or two.

[Alex_RM]

Hi michaelh40,

Thanks for posting and sorry to hear you're having some issues with your line, 

Thank you for the checks you've been through already, can you confirm if you've been able to try a different handset?

Alex_Rm

[michaelh40]

Tried a different handset and still have the problem

[Alex_RM]

Thanks for confirming, 

So I can help further I'll just need a few more details from you, I've popped you over a private message for this (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM]

Thanks for confirming your details michaelh40,

I've arranged an engineer for this, you'll be able to view the time and date of the appointment via your online account here

Alex_Rm