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Home Phone - VOIP - Incoming Calls NOT getting through

colmax
Dialled in

I have a terrible problem trying to receive incoming calls to home phone which is VOIP and connected straight into a HUB 3.0 - Have rebooted HUB - to no avail! Presently have a family member receiving medical care at home so often having docs and other medical staff calling us to check on progress etc. Friends and family in same situation when they call into us. We answer the phone (display says INCOMING CALL) but the line is dead - no tone or other noise. Have to do 1471 to find out who it was and to then call them back. This was happening now and again but its now with almost every received call. I cannot even get through from my own mobile. Tried for 26mins 39secs with Cape Town help desk who promised to get me to a technician but that was cut off. Can someone PLEASE PLEASE Please help from VM Team??????

20 REPLIES 20

Why another engineer????????