on 11-07-2022 16:08
We are moving to a ground floor flat. The postcode checker says we can't get Broadband = TV, Internet and phone.
Checking flats in the three storeys above us I find that several of them can.
A Virgin person told me on the phone that we cant have it and it would cost £thousands for us to get it too. We've been customers for maybe 30 years and don't want to leave!
This seems illogical - he didn't explain why and I cant believe that there are No spare lines in the ducting outside.
Answered! Go to Answer
on 11-07-2022 16:39
Hello Coniston Chris
Thanks for your first post and welcome to our Community.
Sorry to hear you having to query a new address for services.
Id like to take a look into this for you
Although I cannot promise we can get the service installed, Id like to see if it is possible.
If you don't mind, I will need to send you a private message to get some details off you.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L
on 11-07-2022 16:39
Hello Coniston Chris
Thanks for your first post and welcome to our Community.
Sorry to hear you having to query a new address for services.
Id like to take a look into this for you
Although I cannot promise we can get the service installed, Id like to see if it is possible.
If you don't mind, I will need to send you a private message to get some details off you.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L
on 11-07-2022 17:12
Thanks for those details ConistonChris.
I have passed your details over to a Team that deal with Non Serviceable addresses.
They will get in touch with you as soon as they can to look at arranging a site visit.
Can you please let me know if you don't hear anything.
Gareth_L
on 11-07-2022 17:34
on 11-07-2022 17:39
Hello ConistonChris.
I would say around 5 days for a call and visit.
If its deemed serviceable, then it can take anything up to 8 weeks if we need permission to dig any portion of the drive or public path.
But that can be discussed when we attend.
Gareth_L
on 11-07-2022 18:53
on 11-07-2022 18:57
No problem at all ConistonChris.
Can you please let me know how you get on.
Gareth_L
on 18-07-2022 20:47
Hi Gareth
I haven't had a call - or visit, as far as I know!
I do hope this happens, and is successful!
on 18-07-2022 20:56
Hi @ConistonChris,
Thanks for the update. I'm sorry to hear you've still not received a call, or visit. I'll get this chased up for you now as you should've been contacted by now.
Cheers,
on 27-07-2022 16:02
Dear team
You are miracle workers!!!!!!
After a couple of very helpful phone calls, we now have an installation date - in just over a week's time. And somehow, a reduced subscription!
This is all so much better than I had feared!
And despite the very confident advice I had been given by a Virgin representative, that an installation was impossible!!!
Incidentally, I have learned that, even if installation had not been possible, and our contract ended, I could still keep my blueyonder email address, despite what the website says. Which would have been a great reassurance during the period where the new connection was uncertain.