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Fibrephone switchover need technician

MikeM3
Joining in

Hello VM,

Our switchover to fibrephone via the router is scheduled for sometime in the next two weeks and the router is miles from the phone socket. e.g. downstairs at the back while the router is upstairs at the front. 
I called 150 last week however the line was really bad, I could barely understand the agent, I think she said someone was going to call back however there's been no contact since.

Can someone assist with this asap, it may be possible to use existing phone line infrastructure already installed, thankyou in advanc.

3 REPLIES 3

John_GS
Forum Team
Forum Team

Hi @MikeM3 

Thanks for posting and welcome to the community.

Do you need a tech to do the relocation?

Best wishes,

John_GS
Forum Team


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Hi John_GS 

 

Yes that would be very helpful, thanks.

Thanks for coming back to me, MikeM3.

I'll send you a PM now to book this in

Best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill