Fibrephone switchover - line cord error

[paulc5]

Today, August 16, is my switchover day for fibrephone. I have set up my phone correctly, using the supplied adapter, but the line is dead and my phone shows "line cord error".

Is it likely Virgin hasn't done the switching yet or is there likely to be a more serious issue with the line (the old socket is still working - ie hasn't been disconnected by Virgin yet).

[nodrogd · Accepted solution]

It’s likely it hasn’t been switched over yet. I would wait until your POTS line goes dead or won’t accept calls, & then try swapping.

[Paulina_Z]

Hi @paulc5,

Welcome to our Community Forums! Thank you for your first post! 🙂

The Home Phone Switch Over can take up to the end of the day. However, if you're worried about it not switching over, I would advise you contact our specialist team on 150/ 03454541111 to discuss the switchover a little more.

Please let us know how you're getting on and if you need any further help.

Thanks! 🙂