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Fibrephone and HUB 4 doesn't work

bjulin
Joining in

‎06-09-2021 17:11 - edited ‎06-09-2021 17:18

Hi, I have got the adapter cable and have plugged it into hub 4 and to the cordless telephone.

The HUB has been rebooted, has not flashed red, and It doesn't work.

What more can I do?

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3 REPLIES 3

Ayisha_B
Forum Team
Forum Team

on ‎06-09-2021 17:37

Hi @bjulin,

 

Welcome to our Community Forums and thanks for posting. 

 

Sorry to hear you're having some issues with the set up. Are you not getting a dial tone?

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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bjulin
Joining in
In response to Ayisha_B

on ‎07-09-2021 09:30

Hi @Ayisha_B,

No, there is no dialtone.

 

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Jodi_S
Forum Team
Forum Team
In response to bjulin

on ‎07-09-2021 09:56

Hi bjulin,

 

Welcome to our community and thanks for posting. Sorry to hear that you currently have no dial tone since switching over, we understand the inconvenience caused.

 

Remotely looking from our end, we have located your account, with the details you have provided form your community profile.

 

We can see that there has been a delay with the switchover, and we would need you to place your phone back in to the original master socket. You should be able to get a dial tome once this has been done.

 

We will contact you via test message or email when the switchover will take place.

 

Kind regards Jodi. 

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