on 04-05-2022 16:43
I connected up to fibre phone today, but it doesn't work, my line is dead. I followed the instructions, and I really need my phone, can you advise please? I am using an old BT phone that worked fine with virgin before.
Answered! Go to Answer
on 04-05-2022 17:38
Thanks for confirming your details via private message @brockett, you got it right and I know exactly what you mean, memorable words all over the place for everything 🙂
I have arranged for the appointment and you can track your engineer appointments online. Simply sign in to My Virgin Media and you’ll see your appointments on your account dashboard.
Regards,
Steven_L
on 04-05-2022 17:00
Hey @brockett,
Welcome back to the community and thanks for taking the time to post your issue on the forums.
I'm really sorry to hear that you're having issues after the change over of your home phone.
Are you using the telephone adapter that should have been sent out to you as part of the change over?
Regards,
Steven_L
on 04-05-2022 17:09
on 04-05-2022 17:14
Thanks for confirming that @brockett.
Are you able to plug your handset into the wall socket to check, if that line is still active?
Regards,
Steven_L
on 04-05-2022 17:16
on 04-05-2022 17:18
on 04-05-2022 17:24
Thanks for coming back to us @brockett, we would need to arrange a technician visit for this to be looked into further.
I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Unfortunately all of phone lines are being changed to fibre, which is the same as the rest of the industry as per the government regulations due to the closure of the old phone network.
More information about this can be found here and more information from Ofcom here.
Regards,
Steven_L
on 04-05-2022 17:38
Thanks for confirming your details via private message @brockett, you got it right and I know exactly what you mean, memorable words all over the place for everything 🙂
I have arranged for the appointment and you can track your engineer appointments online. Simply sign in to My Virgin Media and you’ll see your appointments on your account dashboard.
Regards,
Steven_L
on 04-05-2022 17:41
on 04-05-2022 17:47