Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Fibre phone letter not received

Rotian11
Joining in

on ‎29-09-2022 20:01

We received our adapter and were told we,d receive a letter to tell us when to change over - but we haven’t received a letter yet?

0 Kudos
1 REPLY 1

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

on ‎29-09-2022 20:10

Hi @Rotian11,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you've not received a letter about the Home Phone Switchover process after receiving your adapter! 

You can follow the instructions on that page or on our Home Phone Switchover FAQ page to see if you're able to connect your landline to the Hub.

I do apologise that you've not received the letter about this. Please give it a go to see if you're able to connect your landline through the new way. We're here to help if you need further assistance.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos
Top