Fibre phone has stopped working

[Shard6159]

Had an engineer out to install the fibre phone last week as could not get it to work ourselves. It has worked fine for nearly a full week. Our area has had wifi outages today & while the wifi is now working fine for our computers, the house phone is no longer working. There is a red symbol of a phone on the router but nothing seems to fix the problem. I have tried resetting the router, unplugging it and plugging it in again, unplugging the phone & plugging it in again.

[Robert_P]

Hello Shard6159

Sorry to hear of the problems with the landline following the recent visit, we appreciate you taking the time to raise this via the forums and welcome to the community.

From checking the details the issue is still ongoing in your area, it has an estimated fix time of 6pm today. Our engineers are working hard to fully resolve this as quickly as possible.

Rob

[Shard6159]

It is now well after 6pm and the situation has not resolved. I still do not have a functioning landline phone.

[Ilyas_Y]

Thank you for the update @Shard6159.

I am sorry to hear that this issue has not been resolved.
I will investigate this matter further for you and try to get this resolved.

I will send a private message.
Watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.