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Fibre Phone Cable

Slamdunky
Joining in

on ‎23-05-2023 10:38

I was due to change my telephone over to fibre today but like many others my telephone base station is downstairs (beside the BT line) whilst my hub is upstairs in my office.
Although I have a second phone in my office it is important that the base station stays in the living room so we can see ansaphone messages that may have been left when we are out.

I’m not sure what to do about this and would appreciate advice.

Thanks.

 

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2 REPLIES 2

Travis_M
Forum Team (Retired)
Forum Team (Retired)

on ‎23-05-2023 10:43

Hi @Slamdunky 

 

Thanks for posting on our community forum!

 

We'd be able to relocate your hub to be closer to your phone if necessary for migration, apart from this the only option would be to revert to wireless handsets and adapt the setup to be able to work this way if unhappy to relocate the hub to have the handset(s) plugged in.

 

Regards

Travis_M
Forum Team

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goslow
Alessandro Volta

on ‎23-05-2023 11:08

@Slamdunky wrote:

I was due to change my telephone over to fibre today but like many others my telephone base station is downstairs (beside the BT line) whilst my hub is upstairs in my office.
Although I have a second phone in my office it is important that the base station stays in the living room so we can see ansaphone messages that may have been left when we are out.

I’m not sure what to do about this and would appreciate advice.

Thanks.

Most cordless phones allow full control of the system from a remote handset (inc. listening to messages, viewing missed calls etc.) so you don't necessarily need to be next to the base station to do those things. If this is so on your system you would switch the base station downstairs with the cordless phone upstairs and plug the base station into the hub. This would involve no wiring modifications. Alternatively ...

Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.
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