Fibre Home phone switch over. Superhub 2ac.

[Arundel66]

Hi, just reading up about the impending home phone switch over to Fibre.

I am currently using a VM Superhub 2ac, I cannot see an option on this hub to connect a Dect phone (with or without an adapter) If it’s not possible to use the Superhub 2ac when the switchover happens does anyone know if we will be issued a hub that is compatible to still allow us to make calls via our “landline” ?
Also, will we still be able to use our plug in phone point extensions when the switch over happens, again presumably this is something that would have to be arranged with VM ?

Any advice greatly appreciated.

Many thanks.

[jb66]

You would need to get a SH3 for the telephone ports, a technician can backfeed the extensions but this would require a visit

[goslow · Accepted solution]

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@Arundel66 wrote:

Hi, just reading up about the impending home phone switch over to Fibre. <snip>

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Your post is correct on all points. The Superhub 2ac has no phone sockets. At switchover VM will have to provide you with a newer hub (Hub 3 or above).

After that point all your existing phone sockets cease to function. The replacement for your old master socket is the TEL1 socket on the back of the hub.

This arrangement probably is simplest to set up with a cordless phone arrangement (base station plugged into the hub and cordless handsets used elsewhere as required). It is possible to connect old extension sockets into the phone connection from the hub but this needs to be arranged/agreed with VM at the time (seemingly so that a VM tech can be allocated time to do the work).

On past topics on here there have been a lot of circular discussions from VM about whether VM could/should/would reinstate extension sockets even though they advise they will do that at no cost in their online info

https://www.virginmedia.com/help/home-phone/virginphone

Fortunately, in the more recent topics, VM seem to be realising that some customers may actually need/want the sockets to be reconnected after switchover and there seem to have been fewer quibbles about VM doing it.

If you have any other devices linked to your existing line (burglar alarms, care alarms, health monitors etc.) you would need to investigate how they will function afterwards The phone connection from the back of the hub cannot be assumed to be 'always on' (mostly always on?) in the same way a traditional landline could.

[Lee_R]

Hi @Arundel66, thanks for posting and welcome to our community.

jb66 has correctly pointed out you would require a hub 3 and the other part of your request would require a tech visit.  Please do get back to me with how you wish to proceed?

Regards

Lee_R

[Lee_R]

We're here if you need us @Arundel66

Regards

Lee_R

[Arundel66]

Many thanks to you all for the helpful advice and quick replies.

It’s all much clearer now.

Much appreciated.

[Lee_R]

How do you wish to proceed @Arundel66?  

Do you wish us to help you make the arrangements, or is it looking urgent?  Or do you wish to discuss the matter over the phone with our customer services team?

Regards

Lee_R

[Arundel66]

Hi Lee, it’s not urgent at the moment as I believe the switchover isn’t until April of next year? So maybe I can get a new Hub that will work with making phone calls when the switchover happens and then arrange at a later date for a Tech visit to back feed the connection to our extension points ?

Thanks again for your assistance.

[John_GS]

Hi Arundel66

Thanks for coming back to us.

Please let us know in advance of the switchover so we can get both sorted 🙂

Best,