on 08-06-2022 14:24
My Mum's landline has not been working for over a week. She has a landline and Virgin TV, HELP!!
on 08-06-2022 14:35
Thanks for your post on our Community Forums @Morphthedog, and a very warm welcome to you!
Sorry to hear of the issues with the landline phone.
Can you please advise me if there's a dial tone on the phone at all?
Does the handset connect to the phone line, or is this provided to her via the router?
Has an alternative handset been used to rule out the prospect of a faulty handset?
Kindest regards,
David_Bn
on 08-06-2022 14:40
Hello David,
Wow that was a speedy reply.
There is NO dial tone
The handset does connect to the phone line
Yes, an alternative has been tried.
I am very keen to get this sorted ASAP, My Mum is 84 years old and lives alone.
Regards
Evelyn
on 08-06-2022 14:48
Thanks for coming back to me Evelyn, check out the purple envelope in the top right hand corner for a private message from me, and I'll have an engineer visit arranged for her.
Kindest regards,
David_Bn