on 04-10-2020 16:51
Hi the cover for the external brown junction box outside our house id missing and the cables are exposed to the elements is it possible to get this replaced?
Answered! Go to Answer
on 06-10-2020 10:52
Hi Surrfrog,
Thanks for sending the details over 🙂
I've arranged for an engineer to come and resolve this.
Alex_Rm
on 05-10-2020 08:04
Hi Surrfrog,
Thanks for posting and welcome to our community 🙂
Sorry to hear the box outside is a mess, if you can please pop me over a private messages with the address details I can arrange to send an engineer to fix this
Alex_Rm
on 06-10-2020 10:52
Hi Surrfrog,
Thanks for sending the details over 🙂
I've arranged for an engineer to come and resolve this.
Alex_Rm
on 06-10-2020 18:15
Many Thanks
on 07-10-2020 08:26
You're welcome, Surrfrog
on 16-11-2020 12:46
Hi Alex,
I have the same issue with a damaged brown box on the front of my house. Can we organise an engineer to come and fix it for us?
Thanks.
on 16-11-2020 13:03
Hi george_wright1,
Thanks for posting 🙂
I've arranged to get this sorted for you, you can view the time and date of the appointment via your online account here
Alex_Rm
on 24-11-2020 23:10
Hi Virgin,
I moved into a property in January, outside the property i have a damaged external junction box with exposed wires and front cover missing. Is there any chance this could be removed with the wires?
I also have a white box like the brown external one inside my property which i would liked removed aswell?
Is this something you could assist with or point me in the right direction.
Thank you for your help.
on 24-11-2020 23:13
on 24-11-2020 23:16
Hi,
Even though this is my own property, I cannot have the black wires and external brown box that are attached to my house removed. I have never been with virgin and are currently with sky.
The wires are currently hanging off the wall at the moment.