@DougW12 wrote:
Hello
A Virgin engineer has fitted adaptors to the phone socket in the back of the router. One goes directly to a nearby phone and another goes to an extension socket. All the phones on the extensions have dialling tones, but they do not ring. The only way to get a phone to ring is to take the plug out of the extension socket, then the only phone that rings is the one connected directly to the router.
Does anyone have any ideas how, if possible to fix this?
Could be an issue with your phone(s) or could be an issue with how the extra wiring has been connected up. Firstly, start with the phones.
Based on past topics on here, phones from the early 2000's and before may have issues with non-ringing once they are no longer connected to a conventional master socket.
What sort of age are the phones you are trying to connect?
Try each phone on its own in turn. Remove the extension cabling connectors from the VM phone adapter in the back of the hub.
Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. You will then know for each phone if it is capable of ringing on its own when it alone is connected to the VM hub.
Finally, how many phones have you been trying to connect in total? A recent topic suggests 3 phones total (REN = 3) is the maximum for connecting to the phone socket on a Hub 3.
