on 12-02-2021 16:24
Could someone please tell me how to get the ring time extended on my phone?
My husband is disabled and struggles to answer it in time before it goes to answerphone.
Answered! Go to Answer
on 12-02-2021 16:34
Hello there @Fancypants38
Welcome to our Community and thanks so much for your first post - we are more than happy to help you extend your voicemail rings; they can be extended to a maximum of 10 rings which is around 25/30 seconds depending on your handset.
I've not been able to locate your account from your forum information so I will need to pop you a private message so we can take some details from you
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Katie - Forum Team
on 19-02-2021 08:58
Thanks for your reply, Sally,
Sorry to hear this is ongoing. The ring services do look to be reset and I will attempt to reset again. Are you able to clarify a few things for us:
The maximum we can extend is 25 seconds, is the phone being picked up less than 25 seconds? Different handsets can ring differently so, I just want to clarify by seconds.
Do you have your own answering machine or is are you only using the voicemail services provided by us?
If you do have voicemail services switch on would you prefer to have the voicemail services switched off to give you a longer ring time?
Cheers,
Corey C
on 12-02-2021 16:34
Hello there @Fancypants38
Welcome to our Community and thanks so much for your first post - we are more than happy to help you extend your voicemail rings; they can be extended to a maximum of 10 rings which is around 25/30 seconds depending on your handset.
I've not been able to locate your account from your forum information so I will need to pop you a private message so we can take some details from you
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Katie - Forum Team
on 15-02-2021 14:09
Hi there @Fancypants38
Thanks so much for your Private Messaged over the weekend - I am sorry about the delay in replying, that had come in after I had finished for the weekend.
I have no requested to have the rings extending for you and this should be working within around 24 hours 🙂 If they're still not ringing for around 25 seconds after 4pm tomorrow, pop back and let us know.
Cheers
Katie - Forum Team
on 15-02-2021 14:19
Thank you
Will let you know if it doesn’t work. If it does thank you very much.
Sally
on 15-02-2021 14:49
More than welcome Sally - it should go ahead without issue.
Have a nice evening; stay safe
Katie - Forum Team
on 16-02-2021 20:38
Hello there
I am afraid it hasn’t worked, the phone is still only ringing about 4 times.
Please can it be fixed to ring the maximum times?
Kind regards
Sally Carey
on 17-02-2021 14:34
Thank you for coming back to us,
I have taken a look over things on our end and the information has been placed on there.
We have asked for it to be extended to 10 rings.
There is a little backlog that the team are working though so it might take a little longer than 24 hours.
Are you able to let me know if this is now working?
Kind regards,
Zak_M
on 17-02-2021 14:51
I am afraid it has not worked so far
on 17-02-2021 15:08
Thank you for coming back to me.
I will check again tomorrow and let you know how things are looking.
Kind regards,
Zak_M
on 18-02-2021 21:57
I am afraid this still has not worked.
please can it be fixed, my husband is now blind and I cannot having trying to get to a phone quickly in case it rings off. Today he tripped over his shoes trying to get to the phone in time.
He worries the hospital are trying to call him as they wont leave a message.
Kind regards
Sally Carey