• 2
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Dial tone but all numbers are not recognised and does not ring.

Thought I would start using my landline more so bought a new phone and plugged it in.

Came to use it this morning and I have a dial tone but every number I try to dial is unrecognised.  Don't even get past the 01 or 07 bit and it says the message.  Tried to dial the number from my mobile and it doesn't ring just cuts off.

Tried Virgin service checker and it says that the phone is fine but if you try and ring it and it doesn't connect then its obviously not fine.  Any ideas?


0 Kudos
  • 12.78K
  • 574
  • 1.73K
Forum Team (Retired) Kaz_A
Forum Team (Retired)
Message 2 of 2
Flag for a moderator

Re: Dial tone but all numbers are not recognised and does not ring.

Hi Reesy1

I appreciate you getting in touch here and thanks for letting us know about the dial tone issues and not being able to be called.

I can see you have called since you posted and this has been tech'd. A network tech resolved this yesterday by the looks of things.

Can you confirm this is all now working?

If not please pop back and let us know and we can support further.

Kind regards.



Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos