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Delayed switching

Hi, we've been with Virgin on a bundle package for over a year but had a BT contract to end so continued to use landline with them. The BT will come to an end on 2nd December and I've informed them we'll be with Virgin. Do we have to inform Virgin that we're going to be using the landline part of the bundle from then on? Or are we already set up as we've been using the broadband and TV for over a year? Also we would like to keep our number but BT weren't helpful with that.

Thanks

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Re: Delayed switching

Hello @LpHughes 

 

Thank you for taking the time to post. 

 

If you are keeping your landline number from BT you would need to let us know so that we are able to port the number over, The BT line must still be active for us to port this.

 

Kind regards,

Zak_M

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Re: Delayed switching

Thanks for replying.  Do I phone and if so do you know what the number is please?

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Re: Delayed switching

Good morning @LpHughes 

 

If the landline is active I can look into getting the resolved for you. 

 

I will drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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