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Debt

Hi, I need some help about a old Account.  
 
I started services with virgin media back in 2016. In 2017 I moved house and virgin media could not provide the services at my new address.   
I cancelled the contact and I paid what I thought was my final bill. 

I have recently checked my credit file and Virgin Media have updated my file with a default back in 2017. The amount outstanding is £193

I am struggling to find my old account information.  
Can anyone advise how Virgin can help to resolve this?  Will the be happy to remove the credit file info?
I am happy to pay any monies outstanding but I don’t feel I have been informed about this debt accordingly.    

thanks,

David 

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