on 15-09-2022 13:05
My area has recently been migrated from landline to IP telephony which seems to work well with one exception. My received calls report 10-20 daily calls from "no number". There is no call made (no ringing) and no message left, just a report that "no number" called and a time. OFCOM state it should be addressed to the provider and the Telephone preference service state they can do nothing with marketing or computer generated calls. This did not happen until switched to IP telephony and has been daily since (coincidentally - I think not). This appears to be a man-in-the-middle network attack and is therefore worrying (as well as filling my recent calls with rubbish). Virgin media say they cannot see these calls, yet their system records it on my recent calls log. Anyone else having this problem or have a resolution?
[MOD EDIT: Please see post for an update ]
Answered! Go to Answer
on 25-09-2022 08:13
So far, it has been passed to the initiator of the response and awaiting their input.
on 26-09-2022 12:56
Good afternoon, Chris
We have gone back to the team with this and it's been re-opened for investigation. I shall update you when I know more.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 29-09-2022 17:47
Any update to this its Thursday now ? It would be nice if this was treated with some priority ?
on 29-09-2022 17:56
Hi @snozski
Thanks for your reply!
I have emailed my colleague to see if we have any updates for you, they should be back in touch tomorrow. Thank you for your patience with this and my apologies for the inconvenience.
Regards
on 30-09-2022 08:20
Hi
Joining this thread as seems same issue as one I started a while ago:
https://community.virginmedia.com/t5/Home-Phone/Hub-5-Missed-Calls/td-p/5091510
One thing is that everyone is mentioning using BT phones - just wondered if this is common to these phones or has anyone seen with other phone makes?
on 30-09-2022 08:24
Thanks for getting in touch with us here on the forums @gap84.
We are investigating this issue at the moment and will get back to you as soon as we have any further updates on the situation. We're not aware of this affecting any particular brand of telephones at the moment.
Regards,
Steven_L
on 30-09-2022 08:39
Thanks, but just to confirm on this thread, three of us are all using BT Premium phones - so does seem quite a coincidence!
on 30-09-2022 08:45
Thanks for coming back to us @gap84, I will pass that onto the team for their investigations.
Thanks
Steven_L
on 30-09-2022 12:27
on 30-09-2022 13:26
Ditto!