on 03-05-2022 22:04
I changed to virgin on 26 April from Sky.
my package wasn’t delivered by yodel until 27 April.
I am without my land line telephone number that I’ve had for over 23 years I presume because of this.
Virgin have broken their contract with me as I have written date of installation.
I have spent several hours on WhatsApp and messages to night and am unable to speak to one human being.
Would anybody know Virgin Media address that I can send small claim court papers to ?plus a name(s) would also be handy.
Thanks for any reply
[MOD EDIT: Subject title changed for clarity]
on 04-05-2022 07:06
Good luck suing a multi-billion pound company for an installation that's a day or so late. I'd expect any competent judge to dismiss such an action as vexatious and unmerited, and because it sounds like you've neither used VM's complaints process, nor the industry adjudication scheme that is the logical step after you've tried a formal complaint. It is an expectation in the courts that applicants have exhausted a company's processes first, and then used ADR options, with legal action a last resort.
Having an install date in writing is not a firm and enforceable guarantee (read the T&Cs), added to which there's automatic compensation for late installations - again something any judge should use as reason to dismiss a case.
Why not cancel under your cooling off rights? If you really want to sue over a one day late delivery, then I suspect you'd find the entire VM customer experience an ordeal, and whilst they'd never say it, VM might conclude that you'd be a better fit with another ISP.
on 04-05-2022 07:57
When you sign for Virgin and request a number port this can only be done if the number is active and not in the process of cancellation, if you canceled with sky it would block the number transfer, being a day late would have no impact.
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on 04-05-2022 08:19
Hi Ben11ruaor,
Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear your number hasn't come over, as advised above when you join us the port is done around 10 Days later, this can only be done if the line is still active, if you have already cancelled the other supplier we are no longer able to take the number.
Regards
Paul.
on 04-05-2022 14:34
on 04-05-2022 14:36
on 04-05-2022 14:41
on 04-05-2022 14:56
on 04-05-2022 15:27
Hi Ben11ruaor,
Thank you for reaching back out, we are sorry to hear you weren't advised you needed to keep the line active in order to bring your number over, we will get this fed back internally, if you do wish to raise an official complaint you can view our Complaint Code of Practice here.
If you do need any further help, please do not hesitate to reach back out.
Regards
Paul.
on 04-05-2022 17:44