I will need to see if we can get the line reverted back to as it was first
My manager is in later so I will have an update about the cheque then
Just to confirm it is £150.20 plus the £79.00 call out fee
If it could have been reverted back i will be extremely annoyed as repeatedly on the phone and chat i have been told this is impossible and have made many many contacts with practically all your departments to try to achieve this with everyone telling me this is categorically not possible hence why since the 8/8/19 we have been without security and medical alarms.
I would appreciate it if the matter is prioritised as a matter of urgency so i can ensure the alarms are up and running ASAP, i dont think virgin understands the risk both my mother and brother are at without medical alarms. Hence the relaxed approach thats been taken to my complaint.
I await your response in relation to sending the cheque via recorded delivery and would appreciate your manager and your assistance in hastening this process so i can call the alarm company and get them booked in for as soon as its received and cleared .
yes thats the total as per the email quote from the alarm company