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Message 11 of 35
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Re: Complaint

Thanks ashee82. I am due to finish my shift here

Back in at 2pm and I will chase this whole situation up for you 

Sorry I cant action anything this evening

We would need to see a copy of the quotes if that is okay 

But it wont be until tomorrow now 

Gareth_L

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ashee82
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Message 12 of 35
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Re: Complaint

Yes thats fine i can send them tomorrow can it be sent via personal message here?

 

also please ensure you fo message back as i seem to continually have to spend hours chasing up virgin and really need this sorting urgently! 

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ashee82
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Message 13 of 35
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Re: Complaint

Hi

can you update me in relation to this urgent complaint?

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Message 14 of 35
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Re: Complaint

Hello again Ashee82

We can arrange for a cheque to be sent out to the value of the invoice 

This can take up to 5-7 working days plus delivery time as well

We would need evidence of the invoice though first 

Gareth_L

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Message 15 of 35
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Re: Complaint

I have responded via personal message as i do not wish to share any more private information publicly

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ashee82
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Message 16 of 35
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Re: Complaint

Hi i have sent a private message on friday and received no response can some one please respond asap

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Message 17 of 35
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Re: Complaint

Hello ashee82, 

Sorry for the delay in replying 

I have re read the email you sent and can see £150.20 plus call out fee £79.00

No mention of this being any more 

Regarding the current situation 

I have asked to see if we can revert the landline back to what it is 

As soon as I get an update I will let you know

Gareth_L

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Message 18 of 35
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Re: Complaint

Hi i have spent since the 8th august trying to get the line changed back to no avail.

When will the cheque be issued so i can get these vital alarms up and running again?Please can you send them via recorded post as i just want this ordeal sorted asap!

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Message 19 of 35
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Re: Complaint

Hello Ahee82

I will need to see if we can get the line reverted back to as it was first 

My manager is in later so I will have an update about the cheque then

Just to confirm it is £150.20 plus the £79.00 call out fee

Gareth_L

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Message 20 of 35
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Re: Complaint


@Gareth_L wrote:

Hello Ahee82

I will need to see if we can get the line reverted back to as it was first 

My manager is in later so I will have an update about the cheque then

Just to confirm it is £150.20 plus the £79.00 call out fee

Gareth_L


Hi

 

If it could have been reverted back i will be extremely annoyed as repeatedly on the phone and chat i have been told this is impossible and have made many many contacts with practically all your departments to try to achieve this with everyone telling me this is categorically not possible hence why since the 8/8/19 we have been without security and medical alarms. 

I would appreciate it if the matter is prioritised as a matter of urgency so i can ensure the alarms are up and running ASAP, i dont think virgin understands the risk both my mother and brother are at without medical alarms. Hence the relaxed approach thats been taken to my complaint.

 

I await your response in relation to sending the cheque via recorded delivery and would appreciate your manager and your assistance in hastening this process so i can call the alarm company and get them booked in for as soon as its received and cleared .

 

 

yes thats the total as per the email quote from the alarm company

 

regards

 

asma 

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