on 31-03-2022 16:57
Hello been trying since 17/03/2022 to have my complaint dealt with no success yet. 1) landline disconnected on 16/03/2022 without agreement 2) new contract issued dated 16/03/2022 advising I had cancelled landline and agreed to a new contract I had no contact with Virgin Media on 16/03/2022 this was Freud on behalf of Virgin Media. Spent Over 15 hours calling Virgin Media a VM rep Connar Ellington took this up then said I could no longer contact him by e-mail . My complaint not resolved can you take this up
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on 31-03-2022 17:01
Hi Peterkelly,
Thank you for your post and welcome to the forums.
Sorry to see of the experience you've had here, I can appreciate that you would like this resolving. I can't promise nothing as you can appreciate as I don't know the finer details of what's happened. When you've spoken with the team over the phone, what have they advised? We wouldn't just place you on a new contract - has it been confirmed as fraud?
Cheers,
Ryan.
on 31-03-2022 17:01
Hi Peterkelly,
Thank you for your post and welcome to the forums.
Sorry to see of the experience you've had here, I can appreciate that you would like this resolving. I can't promise nothing as you can appreciate as I don't know the finer details of what's happened. When you've spoken with the team over the phone, what have they advised? We wouldn't just place you on a new contract - has it been confirmed as fraud?
Cheers,
Ryan.
on 31-03-2022 17:10
I have checked and spoken to Virgin Media they said no contract on system and I then sent Connar a copy I have checked with Citizens Advice and as Contract issued without my consent or agreement and change to my payments by direct debit made by Virgin Media this constitutes fraud
on 31-03-2022 17:13
I understand the latter part - but we would only determine fraud, if that was the case.
I will send you over a private message so that I can take a look into your account and see what is going on.
Cheers,
Ryan.
on 31-03-2022 17:15
Thanks Would appreciate any help
on 31-03-2022 17:17
Don't worry at all mate - I have sent you over a private message if you could respond to that please 🙂
Cheers,
Ryan.