Charged land line calls although I never use the land line

[Greendemon]

I had this issue earlier in the year and when I called 150 I was told I was calling the speaking clock but honestly I don't call the speaking clock.  The land line is left unplugged at the advice of call handler and I am still getting charges to my account?  

Just called 150 again and the call handler told me the charges relate to calling 150 and that its not a free phone number then put the phone down on me when I said he was wrong about that.

I want my land line disconnected

[Kath_F]

Hi Greendemon, 

Thanks for your post and apologies to hear about the issues you have been having getting charged for calls you are not making. 

I am happy to take a look at this for you and will also be able to get a complaint raised at the same time. In order to do that I will need to pass data protection with you.

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
 

Thanks,