on 30-03-2022 17:20
What can I do about being charged for 'phoning' a fax machine EVERY month? On B.T. forum the same no. 0121 359 8100 is being charged to lots of their customers. I DO NOT call that no. sometimes get money credited on next bill 42p. not always as can't get to talk to anyone at virgin media-this is obviously a 'big scam' So why can't they do something about it?
[MOD EDIT: Subject title changed for clarity]
on 30-03-2022 17:24
You need to figure out what is calling it, a common issue is customers alarm system dialing it, do you have an alarm system?
on 30-03-2022 17:28
Hi Coronavirus,
Thanks for your post and welcome back to the community!
So sorry for the issues faced, can I ask whether you are receiving any unsolicited calls to the landline that are answered?
Thanks,
on 30-03-2022 17:33
@Coronavirus wrote:What can I do about being charged for 'phoning' a fax machine EVERY month? On B.T. forum the same no. 0121 359 8100 is being charged to lots of their customers. I DO NOT call that no. sometimes get money credited on next bill 42p. not always as can't get to talk to anyone at virgin media-this is obviously a 'big scam' So why can't they do something about it?
A care alarm is mentioned in one report about this number. Do you have any equipment of that type?
on 30-03-2022 17:39
Hi Kain I am receiving loads of calls from unknown no's despite signing up with T.P.S. I don't answer them. I even asked virgin to block any outgoing calls from my phone (they still haven't done that) month's ago they were going to send me @something@ that would filter my calls through the internet so frustrating that can't talk/type get any response from Virgin think I will just get rid of landline
on 30-03-2022 17:40
on 30-03-2022 17:45
Hi Coronavirus, thanks for the message, I am sorry to hear that you are having an issue with the landline and this is not the experience which we want you to have. Would you look at changing the number to something different? ^Chris
on 30-03-2022 17:48
OP started topic about phantom call charges rather than nuisance calls (which everyone will get at some point on their landline number).
on 30-03-2022 17:54
Hi Coronavirus, we would not be able to stop such calls coming into you but if you get calls from anonymous numbers we would be able to set up a Anonymous Caller Rejection service on the landline. ^Chris
on 30-03-2022 17:57
@Coronavirus wrote:What can I do about being charged for 'phoning' a fax machine EVERY month? On B.T. forum the same no. 0121 359 8100 is being charged to lots of their customers. I DO NOT call that no. sometimes get money credited on next bill 42p. not always as can't get to talk to anyone at virgin media-this is obviously a 'big scam' So why can't they do something about it?
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