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Charged for mobile calls

waynelomax
Joining in

on ‎07-05-2022 20:52

Hi, I’ve got evening and weekend calls but have just been billed for a mobile call. It was only for 8 minutes. How do I get a refund and make sure it doesn’t happen again 

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3 REPLIES 3

nodrogd
Very Insightful Person
Very Insightful Person

on ‎07-05-2022 21:55

@waynelomax wrote:

Hi, I’ve got evening and weekend calls but have just been billed for a mobile call. It was only for 8 minutes. How do I get a refund and make sure it doesn’t happen again 

Be aware, there are different types of mobile calls. Not all are inclusive of your package.

Standard mobiles are included. Whereas next generation Wi-Fi based mobile calls are chargeable.

 

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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waynelomax
Joining in
In response to nodrogd

on ‎07-05-2022 22:42

Hi, thanks but it was just a normal mobile number
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Ayisha_B
Forum Team
Forum Team
In response to waynelomax

on ‎08-05-2022 08:36

Hi @waynelomax,

Welcome back to our Community Forums and thanks for your post.

I'm so sorry to hear you appear to have been billed for calling a standard Mobile number

I would like to take a closer look into this and your package plan so will pop you a PM now to confirm some details.

Please keep an eye out for the purple icon in the top right hand corner of your page for my message.

Speak soon!

Ayisha_B
Forum Team

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