Charged for landline calls to my own number.

[Anonymous]

Hi, 

My latest bill has charged for two calls from my landline that I didn't make.

This is odd fir three reasons

1. We have no phone plugged in and haven't for or years

2. The number called was our own, something that shouldn't even be possible?

3. There isn't a phone connection to the house anymore as the engineer didn't reconnect it when the cables were moved.

Any thoughts on what's going on? Call center and chat have not been helpful.

Thanks 

[goslow]

---

@Anonymous wrote:

Hi, 

My latest bill has charged for two calls from my landline that I didn't make.

<snip>

Any thoughts on what's going on? Call center and chat have not been helpful.

Thanks 

---

Possibly 'phantom call charges'. This is often explained in topics on here by a 'crossed line' where your line/number becomes cross connected to another/others.

Where are you identifying the number called?

From a bill or from 'My Virgin Media' for pending charges?

In a past topic, the customer misread the usage charges which reported 'Call usage charges. Calls for 01### ######' (where ### etc. was their phone number) but the amount shown was just a total for calls under 50p. If you don't have full itemisation VM will show a total for calls under 50p and then individual numbers charged for calls over 50p (if 50p is still the itemisation limit)

[Anonymous]

Hi,

They are on the bill as itemised charges.

It shows two separate calls with time/date and charge.

So I don't think I'm misreading it.

[goslow]

---

@Anonymous wrote:

Hi,

They are on the bill as itemised charges.

It shows two separate calls with time/date and charge.

So I don't think I'm misreading it.

---

You'll need the VM forum team to look at your account to advise.

A common response, if you have been billed for phantom calls, is that VM sends a tech to investigate and they try to find the fault. If they do VM refunds.

One of the VM forum team will reply within a few days to assist.

[Anonymous]

Great thanks.

[Ashleigh_C]

Hi there @Anonymous

Thank you so much for your post and welcome back to the forums. 

I am so sorry to hear that you have been facing this issue regarding your bill and your phone line. I'd be more than happy to look into this with you via a PM.

I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.