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IH123
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Changing my landline

Hi, I want to change my landline number to my old one which was with virgin media. With my new deal, I assumed they would recycle my old number however I was given a new virgin landline number. I called up a number but was told because I didn't put the request in they could not change the number. Considering I am at the same address, is it possible to call a number and ask for my old landline number back?

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Re: Changing my landline

Hi IH123,

 

Thanks for posting and welcome to the community 🙂

 

Let me see what we can do here. I'll send you a PM as we'll be discussing account specifics,

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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