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Nope
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Change "selected" itemisation limit

How do I do this?

The link on my "Your current bill" page does not work, it just takes me to a generic "Help" web page. This was reported over a year ago - https://community.virginmedia.com/t5/Forum-Archive/phone-bill-itemisation/td-p/4065249 and it is still broken.

I currently cannot see billing items of less than £0.50. If there is any charge at all (i.e. 1p or above), I would like to know who I am supposed to have called.

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Emily_G
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Re: Change "selected" itemisation limit

Did you message Alex back with updates of it not working? 

 

Thanks, Emily.

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Nope
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Re: Change "selected" itemisation limit

Who is "Alex"?

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dannylau
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Re: Change "selected" itemisation limit


@Nope wrote:

Who is "Alex"?


The person in the link you posted

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Emily_G
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Re: Change "selected" itemisation limit

Sorry for the confusion when you linked the above I assumed this was your account that you raised it on. 

 

If on your account it would need to be looked into as a separate issue if still being experienced. 

 

Are you able to try on an alternative web browser or device? 

 

Let us know, Emily.

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Nope
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Re: Change "selected" itemisation limit

Are you taking the mickey?

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Hollie_B
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Re: Change "selected" itemisation limit

Hi there @Nope 

 

I'm sorry that you're unhappy with this billing issue still, I'll pop you a private message to take some details and help with this. 

 

Thanks, 

Hollie - Forum Team


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