Certain landlines cannot connect to my landline

[shruts]

I have recently changed my landline to now be connected via the hub.

Few people have told me that they are trying to call me on my VM landline but get a dead tone however when they are calling me my phone rings as normal but I cant hear them. 

This doesn't happen to other calls I get but only seems to occur on the same numbers calling me who are also on VM landline.

[John_GS]

Hi shruts

Thanks for posting and welcome to the community.

I am sorry to hear certain people are trying to ring you and cannot get through to you. 

Can I ask, as you say it's only certain people not all, are they all on the same network or different ones? 

Kind regards,

[shruts]

Many thanks for looking into this.

I believe they are on the same VM network. 

The problem only occurs when they are calling me on my landline. If I call them from my landline to their landline then there is no problem. 

[John_GS]

Thanks for coming back to me. Are they calling from their mobiles to your landline or landline to landline please? 

Kind regards,

[shruts]

They are calling from Virgin Media landline to my Virgin Media landline 

[John_GS]

Thanks, are these people local to you or a different area?

Kind regards,

[shruts]

I would say they are quite local, around 5 to 8 miles away from me but they are also a few miles apart from each other.

There are other people who are of a more closer proximity to them who dont have this issue when calling me on my landline and are also on Virgin Media landline. 

[John_GS]

Thanks for coming back to me.

Can you ask them to try dialling the number manually if they're not already?

Kind regards,

[shruts]

They are both dialling manually 

[John_GS]

Hi thanks for coming back to me.

I will send you a PM now as I need to get the details to check the line

Kind regards,