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joeannwhitaker1
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Cant connect to wifi

None of our devices will connect to the wifi. All devices are saying authentification error. We have tried turning router on and off. No joy. The smart Tv is working as it is wired with the ethernet cable. We cant connect any devices though. My son is having a breakdown without his xbox. Please help!

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Anonymous
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Re: Cant connect to wifi


@joeannwhitaker1 wrote:

None of our devices will connect to the wifi. All devices are saying authentification error. We have tried turning router on and off. No joy. The smart Tv is working as it is wired with the ethernet cable. We cant connect any devices though. My son is having a breakdown without his xbox. Please help!


Try a full reset (Pin hole held in for 30 seconds).

Keep in mind this resets the HUB to factory defaults.

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joeannwhitaker1
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Re: Cant connect to wifi

We already tried to reset the hub. Pin hole for 30 seconds. Still no joy

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Anonymous
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Re: Cant connect to wifi

Ok, on one of the devices 'forget' the current connection then try to connect again, entering the passphrase.

If that doesn't work try the 'WPS' button on the front of the HUB.

This allows you to connect a device without entering a passphrase.

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