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Cannot receive incoming calls

Tuning in

Appears to be a common longstanding problem and so I was hoping for s swift resolution. Some hope.

On my house phone I can make calls but cannot receive them. Caller is informed the number is invalid. After several attempts to navigate the particular hell that is contacting customer services I was informed an incident had been raised and a resolution promised within 24 hours. IT department would be in touch.

3 days later and nothing has changed.

Any suggestions short of cancelling my contract?


Forum Team
Forum Team

Hi there @Grahammc 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with your service and thank you again for posting to the forums. I'd like to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.