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Fernaj44
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Cannot receive incoming calls??

Hi, 

I have not been receiving any incoming calls. My family who have tried to call me numerous time inform me that the phone rings once then a dead tone happens. I can make outgoing calls but cannot to customer services. Anyone please help?

Thank you

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demeter3gem
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Re: Cannot receive incoming calls??

Hi ive got the same problem i dont have another phone to report it to the customer services and the online test says no issues in my area 

Cant seem to find any other way to let anyone know on line 

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demeter3gem
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can you report faults in your area on line somewhere?

I still have no landline service 

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Re: Cannot receive incoming calls??

Hello Fernaj44, 

 

Welcome to our community forum page, it's great to have you on board. 

I'm very sorry to hear that you have been unable to receive calls on your mobile phone. Is this still a problem since your post on Thursday? 

If so, please can you switch your phone off for 30 seconds then switch it back on and carry out a manual network search? 

If this doesn't fix the problem please can you try your SIM in a different handset? 

Please keep me posted with how you get on? 

Dean C

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Re: can you report faults in your area on line somewhere?

Hello demeter3gem, 

Sorry to hear your landline service isn't working. 

I can see that my colleague has already replied to your other post to get this sorted out for you. 

Thanks, 

Dean C

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demeter3gem
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Re: can you report faults in your area on line somewhere?

Thanks 

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demeter3gem
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Re: can you report faults in your area on line somewhere?

i went back to this message on here i can not see the reply 

My landline is broken again 26/8/19 can you private message if you are about as I dont know if they heard my mobile phone number when i tried to report it thanks

 

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Re: can you report faults in your area on line somewhere?

Good Evening demeter3gem,

 

Sorry this post hasn't been answered sooner, and that you've been having issues with the phone line.

 

Have you managed to get this resolved or is it still on going?

 

Drop us a response and either I, or one of my colleagues will be happy to pick it up for you

 

Kindest regards, David_Bn

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demeter3gem
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Re: can you report faults in your area on line somewhere?

Dear DAvid-BN 

 

thanks one of your colleagues has helped. It is a bit tricky knowing what to send where on here. It is not obvious. Thanks 

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Re: can you report faults in your area on line somewhere?

Good Morning demeter3gem,

 

It's been brought to my attention that this has been picked up my Alex. I'll allow her to continue to run through the diagnostics with you

 

Hope you can get this sorted nice and quickly

 

Kindest reagrds,

 

David_Bn

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