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Cannot get through for appointment for change of hub for landline use

jgretton
Tuning in

I have not been able to get through the laborious menu pressing - go round in circles.  I have a landline which no longer dials out. Virgin sent me a letter to say I would have a new hub, but have heard nothing since and trying the phone help/menus next to useless.

Help please 

3 REPLIES 3

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi jgretton, 

Welcome to the Community and thank you for posting. 

We apologise for any issues you have experienced when attempting to contact the team, we are here to help. 

Can you please confirm which Hub you have with us and if you have received any adaptors for the switchover?

 

Nat

Thanks for reply, it is a Netgear superhub 2. Have not received any adaptor.  Original letter stated that an engineer would need to install new hub.

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Thank you for getting back to me and letting me know. 

With this being the case, I will need to grab a few details via private message and then arrange the visit for you. I will pop this over to the purple envelope on the top right of this page.

Speak soon, 

 

 

Nat