Cancel engineer visit

[jimdavis99]

Hi I want to cancel the engineer visit on 5th November 0800-1300 to fix the problem with my phone extensions since Virgin switched to fibre phone line. I have fixed the problem myself by moving the BT Master socket next to the Virgin hub and connecting it to the adapter you sent. All working fine now so I no longer need a visit. I  have tried phoning and using SMS via Virgin link but had no response. Thanks 

[Kain_W]

Hi there jimdavis99,

Thanks for raising this and welcome back to the community.

To get this sorted I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

[Kain_W · Accepted solution]

Thanks for your cooperation over PM jimdavis99,

That appointment should now be cancelled for you.

Do let us know if you require further assistance!

Take care,