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julierudd
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Can’t receive incoming calls

Hello.

 

Ive just disabled call divert and removed anytime calls and down graded to Talk Weekends but now I cant receive incoming calls.

Got a failing tone and can make outgoing calls without issue 

I’m going on holiday today so was wondering whether this fault can be looked remotely via someone at Virgin?

 

Thank you

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Forum Team (Retired) David_Pn
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Re: Can’t receive incoming calls

Hi julierudd

 

Thank you for posting on our community forum pages.

 

We are sorry to hear that you have been having issues receiving landline calls.

 

Ideally it'd be helpful if you were at the property at the time as there will be some things which we may ask you to do with the equipment to look at this issue further.

 

If there's been no improvement when you get back from holiday please post on here to let us know and we can offer you more support with this.

 

Enjoy your holiday. 

David_Pn
Forum Team

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