on 05-07-2022 09:39
As above.I am disabled and my wife has to contact me via her EE mobile to see if all's OK regularly.She tried dialing the home phone today and got the message' YOU HAVE DIALED AN INCORRECT NUMBER'
Please could you help?
Answered! Go to Answer
on 06-07-2022 17:33
Hi @chuffster
Thanks for getting in touch and letting us know that the phoneline is now working. Must have been an area issue in the end which was resolved elsewhere. My apologies for any inconvenience this has caused.
I have cancelled your appointment as requested. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).
on 05-07-2022 09:42
Good morning chuffster - thanks for posting. Sorry to hear of this calling issue. Is this on your landline or your mobile? Best
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on 05-07-2022 09:44
Thanks for your reply.She's trying to ring our home phone, which is Virgin, from the EE mobile.The EE mobile is getting the 'incorrect number' message.We can dial out from the home phone with no problems,.
on 05-07-2022 09:47
Thanks for coming back to me and confirming. OK so is your Wife dialling from the contact book, or manually?
Best,
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on 05-07-2022 09:48
Hi, from the contact book.
on 05-07-2022 09:50
Hi, she's just tried manually aw well.
on 05-07-2022 09:54
Thanks for coming back and confirming 🙂 is this only your Wife who gets this error or are other people experiencing it as well?
Best,
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on 05-07-2022 09:55
Hi, it's just my wife.She's calling from a Samsung s20, if that helps?
on 05-07-2022 11:05
Thank you for confirming this chuffster. Can you confirm if you transferred your number recently from EE to us?
on 05-07-2022 11:07
Hi, no, I've had EE for almost a year.Was 02 before that.