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Ava2513
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Can’t get in coming phone calls

Hi, I can’t receive in coming calls, I get one or two ring and the it cuts off, Leo it used to show the number calling now it shows e.sternly call. I can make out going calls. I have tried a new phone but that worked for one test call then when back to the same issue so hasn't worked. I have tried the test port and that didn’t work. This has all happened over the last 4 days, I’ve had no issues with the phone whilst I’ve been with virgin over the last 3 years. Any advice please. I have an engineer due on Tuesday

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Beth_G
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Re: Can’t get in coming phone calls

Hi Ava2513,

 

Thank you for posting on the Community Forums, welcome!

 

I'm very sorry for the landline issues you've been having. From what you have described, it sounds like a particular fault which we call a '"ring trip". I was able to locate your account and found that you were able to get in touch and arrange an engineer visit which is great. 

 

Please do let us know how the visit goes and if you need anything else from here.

 

Kind regards,

 

Beth

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