Can't answer incoming calls.

[coypu13]

When my phone rings I pick it up and it just continues ringing. Working fine for outgoing calls.

[Travis_M]

Hi @copyu13

Thank you for posting on our community forum

This seems likely to be a handset issue rather than something on our part, what happens when you pick the phone up and press the 'Answer' button - does this still continue ringing?

Regards