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mfldavsion
On our wavelength
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Message 81 of 142
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Re: Calls from 0800 408 9340

Write to VM, they will remove your phone number, but they say it takes up top 60 days!   I have also registered a complaint with the Information Commissioner's Office, They take a while but if enough people complain VM will have to do something more efficient that this 60 days rubbish.

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Paul001
Superfast
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Message 82 of 142
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Re: Calls from 0800 408 9340

Its been ongoing for more than 1 year and they said they have removed me but the calls continue.

I will try the Information Commissioner's Office route as well.

 

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Forum Team (Retired) Craig_D
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Message 83 of 142
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Re: Calls from 0800 408 9340

Hi Paul001

 

I'm very sorry to learn that you're still receiving these unwanted calls, I've checked your account and can confirm that your marketing preferences have been updated so that the team ceases to call you.

 

I can also see you've requested to disconnect, which I'm sorry to hear about.

 

If there's anything else we can assist with moving forward, you know where to find us.

 

Take care

Craig


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Paul001
Superfast
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Message 84 of 142
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Re: Calls from 0800 408 9340

Hi Craig,

Thank you for the update. Please can you confirm a date of when these calls will stop?

 

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Forum Team (Retired) Craig_D
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Message 85 of 142
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Re: Calls from 0800 408 9340

Hi Paul001

 

 

6 weeks from today is 1st March, so if you receive any calls after that date get in touch and I'll do what I can to escalate this from our end if possible.

 

Take care

Craig


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cybmole
Community elder
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Message 86 of 142
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Re: Calls from 0800 408 9340


@Paul001 wrote:

Another phone call from them 1 minute ago.

Who can we complain to about this harassment?


the traditional way of handling such nuisance calls is to keep a loud whistle handy, whisper your 1st answer to lure them in, then give them an earful 🙂

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Paul001
Superfast
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Message 87 of 142
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Re: Calls from 0800 408 9340

Hi Craig,

Please can you escalate this now for me? I have phone calls every single day (except Sunday) and its worse than ever.

I understand it can take 6 weeks to be removed, but this should be 6 weeks from when I reported (several times last year), about 3 weeks back on this forum and was told it would be done then as well.

I dont wish to go down the complaint root but if this harassment continues, I will have no choice.

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Forum Team (Retired) Craig_D
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Message 88 of 142
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Re: Calls from 0800 408 9340

HI Paul001

 

Sorry to learn that you're still experiencing issues daily, it's not possible to escalate this in terms of instantly reducing the number of calls but something we can do is look to change your number, which usually instantly reduces the calls you're receiving.

 

You can request that by giving our team a call on 150 from any Virgin line or 0345 454 1111 from any other.

 

Take care

Craig


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andrewh_85
Joining in
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Message 89 of 142
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Re: Calls from 0800 408 9340

Since I've cancelled my TV and Phone (Still have BB) I've been harassed by this number for the past 7 days.

I have spoken to one of the agents and informed them that I wasn't willing to discuss details with a cold called and was happy for my tv and phone to cancel and thought that was the end of it.

Please look into this or I will report it to Ofcom.

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Forum Team (Retired) Craig_D
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Message 90 of 142
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Re: Calls from 0800 408 9340

Hi Andrewh_85

 

Welcome to the Community, I'm sorry to hear that you're receiving these unwanted calls recently.

 

I've located your account and updated your marketing preferences so our team will stop contacting you, this can take around 6 weeks to take a full effect so apologies if you receive calls in that time.

 

I hope this helps

Craig


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