The problem is when they call you, you tell them to take you off the list and not to call you again. Someone else from the same number calls back same day or next day and it starts all over again. It should be an Opt in system and not an Opt out system.
I had that call today and the lady was pleasant enough however ringing me and asking for my password in only the second sentence didn't sit well with me so I said that I wasn't prepared to give that information to her.
She was fine and agreed with me, but surely if you need our password, maybe the odd character, not the whole one should suffice?
I've just had the same call. I pointed out to the poor sod who rang me that it was both really intrusive and entirely unrealistic to expect somebody to make a commitment to upgrading/changing their package/handset in an unsolicited phone call.
Obviously this is a decision you would want to be able to think about, and where you need to take some time to look at your options, do your research etc. You are NEVER going to want to make such a snap decision as the one you are being asked to make.
I have blocked the number that made the call and am now very likely to leave Virgin Media because I do not appreciate this type of intrusion.
I've had a number of calls from this number this week, however I don't answer numbers on my mobile I don't know, so just let them ring out. It would be helpful had the caller left a message rather than get me to check who's trying to contact me!
James - this has got to stop. The people complaining here are statistically significant in terms of the otherwise silent majority. VM should know better than to pester their customers like this especially in these scam rife days - demanding passwords. How crass can VM be getting.
I agree it has to stop - I have had multiple calls to my mobile every weekday for the past month and a half. Crazy.
I've just registered my mobile phone on the TPS service and expect Virgin to stop calling me. I don't agree with having to actively tell Virgin to stop the sales calls, it should be opt in not opt out.