on 26-04-2014 14:07
Hi,
Had 3 calls in the last 5 days from 0800 408 9340 all claiming to be from VM offering me more packages for the landline.
Are these from VM or just a scam?
Thanks
Answered! Go to Answer
on 16-04-2019 21:38
Most recently I believe the 25th feb as I have since stopped answering the phone to the two numbers I get phone calls from
on 16-04-2019 21:41
Can you check for me on your online account, what it's set too?
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 16-04-2019 21:49
I’m opted out of marketing. I would also like to know why my bill keeps coming through between 12.59-14£ when it’s supposed to be 12.39 and I don’t exceed my limits?
on 16-04-2019 21:55
Have you checked your bill to see why the increase?
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 16-04-2019 22:05
Yes I have checked and I have a November bill of 14.39 that says I sent picture messages to America on a number I have never used or no and doesn’t even look like a genuine number to me. So I’d like to know where these came from as I have nothing on my phone history to show where these pictures have come from and have never messaged anyone in America as I do not know anyone there. So why is it saying I have called and sent messages to people I haven’t ?
on 17-04-2019 14:54
What handset are you using? When did you opt out of marketing as it can take 28 days for all marketing to stop.
Thanks,
Tom_S
on 17-04-2019 15:03
IPhone 6 not that I see what that has to do with you charging me for things I haven’t done. I opted out when I got the app about a year ago, I also requested by phone 2 months ago to be taken off your call list in 2 different numbers you keep calling me off of
on 17-04-2019 15:21
These charges for picture messages to America can occur if a text message has been sent to an email address rather than a contact number. With iPhones this can sometimes occur when sending it to a contact who is using a non-mobile data device such as an iPad. As the contact won't have a mobile number, if the message is sent via a text message rather than an iMessage it will send the message to their email address which will convert the SMS to an MMS or picture message which will result in a charge.
The best way to avoid these charges is to do the following: Settings => Messages => MMS Messaging => Off
I'm going to send you a PM so I can double check your account for the marketing preferences we have listed for you.
Thanks,
Tom_S
on 30-04-2019 16:40
This has been driving me nuts now for several weeks, 4-5 calls a day to my landline, hangs up as soon as I answer. I’ve rung 150 twice which has resulted in no help whatsoever
on 01-05-2019 09:20
Hi Micksta123,
Thanks for your post and welcome to our forums page.
Are you receiving calls from the same number?
Thanks
Lindsey_C