on 01-08-2021 12:24
Still cannot get through to my friend in America from my home phone,UK calls there is no problem,can someone please help,I have called Virgin and was supposed to be through to the faults team but nothing happened,now Virgin are saying my phone is busy,this is crazy.
on 01-08-2021 12:31
Hi @Pez161
Thanks for posting on our community forum!
Are these calls from a mobile to a mobile? What did the team advise exactly via the phone?
Regards
on 01-08-2021 12:35
From landline to landline,a guy was supposed to put me through to the faults team but nothing happened so i couldn't explain anything to them,he did pass my notes onto them.
on 01-08-2021 13:58
I see, so this is a UK home phone to a US home phone?
Regards
on 01-08-2021 14:57
Yes it is.
on 01-08-2021 15:58
Hi @Pez1961
Just to check, have you received international calls from elsewhere which work fine? Is it just this specific number which is abroad?
Regards
on 01-08-2021 16:16
She can call me with no problem,her number is the only one i call.
on 02-08-2021 11:29
Hi Pez1961,
Thank you for that information.
What I will need to do is private message you so we can go through some checks.
^Martin