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Calling America

Pez1961
Joining in

Still cannot get through to my friend in America from my home phone,UK calls there is no problem,can someone please help,I have called Virgin and was supposed to be through to the faults team but nothing happened,now Virgin are saying my phone is busy,this is crazy.

7 REPLIES 7

Travis_M
Forum Team
Forum Team

Hi @Pez161

 

Thanks for posting on our community forum!

 

Are these calls from a mobile to a mobile? What did the team advise exactly via the phone?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


From landline to landline,a guy was supposed to put me through to the faults team but nothing happened so i couldn't explain anything to them,he did pass my notes onto them.

I see, so this is a UK home phone to a US home phone?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Yes it is.

Hi @Pez1961

 

Just to check, have you received international calls from elsewhere which work fine? Is it just this specific number which is abroad?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


She can call me with no problem,her number is the only one i call.

Hi Pez1961,

 

Thank you for that information. 

 

What I will need to do is private message you so we can go through some checks. 

 

^Martin