Caller id been off for 3 days

[sportagegirl]

For some unknown reason my caller id for incoming calls has stopped working. Had no previous issues. Can anyone help please 

[Paul_DN · Accepted solution]

Hi sportagegirl,
Thank you for reaching out to us in our community and welcome, sorry to hear your caller display has stopped working for no apparent reason, I was able to locate you with the details we have for you and cannot see any issues which may be causing this, this can sometimes happen if there has been a fault however I cannot see anything showing.

Have you tried a different phone just to make sure it isn't that, can you also try to call yourself to see if the same occurs?

Regards

Paul.

[sportagegirl]

I posted here a day or so ago regarding my caller id suddenly stop working. A team member contacted me and said after checking he found no problem with the service and suggested trying a new phone. I have now bought a new phone but my caller id still doesn't work. I have a vulnerable person at home and I don't want them to fall victim to scammers so it's vital my caller id is active. Urgent help would be appreciated 

[Zak_M]

Thank you for reaching out to us once again @sportagegirl, 

I have further checks & it seems that it wasn't activated on the switch, I have activated this & it should now be working. 

Kind regards,

Zak_M

[sportagegirl]

Thanks Zak I will check it 

[sportagegirl]

Zak I have just rang the landline from my mobile and still no caller id 

[Steven_L]

Thanks for coming back to us @sportagegirl.

I have double checked this and the feature is definitely active on your line, a technician visit would be needed to get this problem resolved.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L
 

[sportagegirl]

Zak m has tried to solve this problem and said it was deactivated at the switch and he had turned it on however I rang the landline from my mobile but it still isn't working no caller id showing up. Its vital that this issue is resolved 

[Travis_M]

Hi @sportagegirl

Thanks for posting on our community forum!

I can see you're currently in a private message with one of our agents, if you reply to the private message they'll get this looked at.

Regards