Virgin Media Community

[malfred1]

Yesterday my caller display stopped working when anyone rings it just says external call couldn't get through to virgin today anyone know what I can do except keep phoning virgin

[Johninboro]

Try dialling  *234#

Thats the code to activate caller ID on some exchanges

[malfred1]

Just tried that but still not working

[malfred1]

Please can someone help with this

[Johninboro]

Looks like its a call to 150 and speak to the team

[John_GS]

Hi @malfred1

Thanks for posting and apologies for the caller ID issue. I've got my colleague to check the switch, remove and re-add and it should be working.

Let me know any issues.

Kind regards,

[malfred1]

Still not working 

[John_GS · Accepted solution]

Thanks for coming back to me. I am sorry we were not able to remotely fix this.

It's a technician visit that's needed. I've booked in the first available slot which can be found here

Let me know how the visit goes

Kind regards,

[Johninboro]

Its not a tech visit or even a network visit that this customer requires.  The account needs to be refreshed.

The only reason a tech would be dispatched would be to perform a docsis migration (phone over broadband) as all telco faults are now being handled this way.

If the customer is already docsis migrated then refresh the account or escalate to have the account rebuilt.

[malfred1]

Thank you for help technician came but could not fix referred to someone else it seems problem with main box in street he phoned several times but still not working then later this afternoon it was back on.