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malfred1
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Caller display stopped working

Yesterday my caller display stopped working when anyone rings it just says external call couldn't get through to virgin today anyone know what I can do except keep phoning virgin

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Johninboro
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Message 2 of 11
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Re: Caller display stopped working

Try dialling  *234#

Thats the code to activate caller ID on some exchanges

Feel free to click on the thumbs up thingy and kudos thing. It really helps me to feel important and boosts my ego.
Seriously though, I'm happy to help.
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malfred1
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Message 3 of 11
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Re: Caller display stopped working

Just tried that but still not working
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malfred1
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Re: Caller display stopped working

Please can someone help with this
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Johninboro
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Re: Caller display stopped working

Looks like its a call to 150 and speak to the team

Feel free to click on the thumbs up thingy and kudos thing. It really helps me to feel important and boosts my ego.
Seriously though, I'm happy to help.
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John_GS
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Message 6 of 11
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Re: Caller display stopped working

Hi @malfred1

 

Thanks for posting and apologies for the caller ID issue. I've got my colleague to check the switch, remove and re-add and it should be working.

 

Let me know any issues.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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malfred1
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Message 7 of 11
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Re: Caller display stopped working

Still not working 

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John_GS
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Message 8 of 11
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Re: Caller display stopped working

Thanks for coming back to me. I am sorry we were not able to remotely fix this.

 

It's a technician visit that's needed. I've booked in the first available slot which can be found here

 

Let me know how the visit goes

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

Johninboro
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Message 9 of 11
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Re: Caller display stopped working

Its not a tech visit or even a network visit that this customer requires.  The account needs to be refreshed.

The only reason a tech would be dispatched would be to perform a docsis migration (phone over broadband) as all telco faults are now being handled this way.

If the customer is already docsis migrated then refresh the account or escalate to have the account rebuilt.

Feel free to click on the thumbs up thingy and kudos thing. It really helps me to feel important and boosts my ego.
Seriously though, I'm happy to help.
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malfred1
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Message 10 of 11
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Re: Caller display stopped working

Thank you for help technician came but could not fix referred to someone else it seems problem with main box in street he phoned several times but still not working then later this afternoon it was back on. 

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