on 23-02-2021 19:03
Yesterday my caller display stopped working when anyone rings it just says external call couldn't get through to virgin today anyone know what I can do except keep phoning virgin
Answered! Go to Answer
on 24-02-2021 09:36
Thanks for coming back to me. I am sorry we were not able to remotely fix this.
It's a technician visit that's needed. I've booked in the first available slot which can be found here
Let me know how the visit goes
Kind regards,
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on 23-02-2021 19:08
Try dialling *234#
Thats the code to activate caller ID on some exchanges
on 23-02-2021 19:48
on 23-02-2021 22:04
on 23-02-2021 22:14
Looks like its a call to 150 and speak to the team
on 24-02-2021 08:57
Hi @malfred1
Thanks for posting and apologies for the caller ID issue. I've got my colleague to check the switch, remove and re-add and it should be working.
Let me know any issues.
Kind regards,
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on 24-02-2021 09:28
Still not working
on 24-02-2021 09:36
Thanks for coming back to me. I am sorry we were not able to remotely fix this.
It's a technician visit that's needed. I've booked in the first available slot which can be found here
Let me know how the visit goes
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
24-02-2021 17:00 - edited 24-02-2021 17:10
Its not a tech visit or even a network visit that this customer requires. The account needs to be refreshed.
The only reason a tech would be dispatched would be to perform a docsis migration (phone over broadband) as all telco faults are now being handled this way.
If the customer is already docsis migrated then refresh the account or escalate to have the account rebuilt.
25-02-2021 18:16 - edited 25-02-2021 18:28
Thank you for help technician came but could not fix referred to someone else it seems problem with main box in street he phoned several times but still not working then later this afternoon it was back on.