Caller Line ID is not working after repair

[jeremymartin]

My home phone line was recently repaired. The engineer told me that there was an exchange fault and that he had moved my number to a different block. Now Caller Line ID is not working

[Zak_M]

Good morning @jeremymartin. 

Welcome back to the forums and thank you for taking the time to post. 

Sorry to hear that you are having some issues with your landline 

Is your landline provided via the hub or the traditional wall socket? 

Kind regards,

Zak_M

[jeremymartin]

Via a wall socket.

[Zak_M]

Thanks for confirming  Jeremymartin. 

It defiantly sounds like there is a fault on the line. 

I am going to pop you over a PM so that I can take a further look into it. 

Kind regards,

Zak_M

[jeremymartin]

Zak-M

No PM received. CLI is still not working.

[Zoie_P]

Hi Jeremymartin, 

I am so sorry that this was not sent, Zak is not in at this time. But I can pop you over a PM and we can go from there keep an eye out for the purple envelope 🙂

Zoie

[Zoie_P]

Hi Jeremymartin, 

Thank you for your reply, I can see you have already arranged this with customer services. Please keep us posted with how you get on. If you want to reschedule or view your appointment time you can do so here, under the Help tab then "Orders and Appointments"

Zoie